Do you offer samples before a bulk wholesale order?

500g is our smallest order — it doubles as your test/sample order, giving you enough hair to check cuticle alignment, elasticity, and curl pattern through a full wash cycle. We don't offer a separate sample size below 500g.

What payment methods do you accept?

Govihair accepts 11 payment rails: bank transfer (SWIFT), Wise, Revolut, Western Union, MoneyGram, Ria, Remitly, TapTap, Lemfi, SendWave, USDT, and Bitcoin. We do not currently accept PayPal or credit card.

Do you offer private label or custom packaging?

Yes — Govihair packages and labels orders under your own brand name, so the wigs you receive are ready to sell as your product.

Can Vietnamese human hair wigs be bleached and dyed?

Yes — because the cuticle is never chemically weakened, raw Vietnamese hair lifts to platinum (#613) without snapping when handled by a colorist familiar with virgin hair.

Why does my straight wig still have a slight natural wave?

That's normal donor movement, not a defect — hair that's perfectly poker-straight with zero wave has usually been steamed or flat-ironed during processing. Genuine raw straight hair keeps a very slight natural movement.

What is your return/refund policy?

Returns are accepted within 3 months if a manufacturing defect is found, with refunds issued in 1–3 days if you don't agree to the order or a payment dispute can't be resolved.

Closure wig or frontal wig?

A closure wig covers the parting and is faster to fit and cheaper to make. A frontal wig runs ear to ear and lets your client wear the hair off the face or in an updo. If she only ever wears a middle part, the closure wig is the better buy.

Do you build the cap to measurements?

Yes. Send head circumference, front to nape and ear to ear with your order and we build to those. Send a reference photo for the baby hair and we place it to match.

Can I order 28 inch in Super Premium?

No. Super Double Drawn and Super Premium units are made up to 22 inch. At 24 to 28 inch we build in Double Drawn, and we would rather tell you that now than have your client find out.

What is the minimum order?

3 wigs per order, which you can split across lengths, textures and colours however you like. Wholesale pricing is sent on request once we know specification and destination.

Which grade should I order?

Double Drawn is the volume grade for stock you resell. Super Double Drawn is what most of our distributors reorder and the safest default. Super Premium has the thickest ends and is the first choice when the hair will be lifted or heavily styled. Order one of each in the same length and let your stylist feel the difference.

Can I lift it to 613 or platinum?

Only on raw donor hair, and we test the lift on the batch before we ship. Virgin hair goes to light and neutral shades reliably, but not to every blonde. Dark shades are dyed rather than lifted, so they do not come back up. We will tell you which of the three your order needs before you pay.

How do I know the weight is honest?

Everything is weighed after washing and drying, not before, and ties are weighed separately. Weigh what arrives on your own scale. If it is under, photograph the scale and send it to us and we replace the shortfall.

How long does shipping take?

3-5 working days on the express service, or 5-9 working days on the economy service, tracked door to door by DHL, UPS or FedEx. Prices are ex-works, so freight is quoted separately to your exact city by weight, not estimated from a zone chart.

What if the order does not match what you described?

Send us the photos and send it back. We pay the return freight and either replace it or refund it. We would rather lose one sample order than have you sell something you do not trust to your own clients.

Do you supply paperwork for customs?

Yes: commercial invoice, packing list, certificate of origin, and phytosanitary or fumigation documents where your customs authority requires them. Tell us the destination country with your quote request and we list exactly what your shipment needs.